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Peter Vardy Group
Introdution
Peter Vardy Limited is one of the most exciting new names to enter motor retailing for many years. A young, vibrant company with a fresh approach, Peter Vardy Limited has a mission to offer something different to both colleagues and customers.
They boast both new and used car dealer showrooms in Edinburgh, Motherwell, Perth, Kirkcaldy and specialise in BMW, MINI, Chevrolet, Vauxhall and Commercial Vans.
The Challenge
Peter Vardy Limited wanted a redesign of its existing website that would meet the expectations of the consumer and reflect the company’s growing market position and the activities of the Group.
GForces were tasked with creating a site that looked great and was very well search engine optimised with a strategy to compliment the company’s existing position, while attracting potential customers and maximising traffic. Peter Vardy also wanted to:
- Deliver key information and offers as easily as possible through effective and straightforward navigation
- Market content effectively to ensure it matched press articles and other advertising mediums
- Follow up generated leads and enquiries quickly
The Solution
Over the past year, there have been a myriad of technical innovations added to their site in order to generate a vast amount of leads. In particular, the live chat facility has opened a huge door for the Group allowing them to operate a virtual centre for their customers and prospects.
The virtual centre allows the team to respond to all leads effectively and quickly: a vital importance in Live chat.
Such customer care and satisfaction has also led to a notable increase in social ‘followers’ on Twitter. Further innovations such as new car valuation facilities, finance calculators and dedicated offer pages have resulted in a substantial increase in leads.
Moving Forward
Peter has led the Peter Vardy Group to great things in such a short time but this is just the beginning. With Peter quoted at the AM Awards 2010 as saying “It’s how we deal with the leads the internet generates” as a key challenge, GForces is helping Vardy make the cultural shift towards integrating the internet as a key part of the retail operations.
Social Media is a large part of their 2010 strategy and working with the Group’s other agencies, some innovative and loyalty focused programmes will be launched. Furthermore The Peter Vardy Group will continue to maintain aggressive Pay Per Click campaigns to bolster their highly competitive offers and their internet sales team will be charged to deal with these enquiries in the fastest and most effective manner possible using tools such as Live Chat.
Results
- From July 2009 to February 2010 Peter Vardy saw an increase of 240% of hard leads
- Through analysis of website contact points and a site restructure, web conversion rates (excluding all phone activity) more than doubled between the period of July 2009 to Decemeber 2009
- Leads generated from natural search increased from 426 in July 2009 to 1,211 by February 2010 at an average cost of £2.48









