Automotive's most
advanced client
communications 
solution.

A next-level customer experience through live chat.

GForces is the exclusive UK reseller of Gubagoo live chat and marketing solutions in the UK. This suite of products will not only enhance the user experience you deliver to your customers, but also increase your online lead conversions too. With Gubagoo, retailers can now track user journeys and behaviour to engage with their online audience even more effectively.

 

And although GForces is Gubagoo’s sole UK supplier, you don’t have to be a GForces client to take advantage of the industry’s most advanced client communications solution. All Gubagoo products are available to the entire UK automotive retail market through GForces.

 

ChatSmart

ChatSmart enables your customers to connect with your dealership quickly and easily. A 24/7 managed chat and texting service allows users to book a test drive, apply for finance, browse stock, or book a service. ChatSmart also enables you to connect with your customers via Facebook, adding a new element to your social media offering and furthering its ROI as a channel.

With Chat VDP, your customers will be able to receive vehicle specs, pictures, videos, as well as parts and financing information all in-chat.

ResQ

With ResQ, you’ll be able to watch and join chats and texts in real time. You’ll also be able to turn a chat into a live video call for more effective vehicle walk-arounds and demos. In addition, you’ll get full dashboard reporting at an individual sales team member level for full performance analysis.

Real-time notifications mean you’ll always be on hand to send relevant offers or vehicle specs in live chat, helping you secure more appointments and deliver greater customer satisfaction.

Publisher

Customers are twice as likely to convert when offers are personalised to them. Publisher allows you to deliver relevant incentives and offers to your prospective customers, based on their onsite behaviour. With more relevant offers to your customer base, you can expect higher quality leads as a result.

You’ll also benefit from the assistance of a dedicated Publisher expert to help optimise your strategy – reviewing offers, content and your configuration to ensure you are always making the most of your Gubagoo channels.

Gubagoo allows your customers to communicate with you anytime and anywhere. In return, you’ll be able to track the source of all your Gubagoo leads to help you optimise your digital strategy. Turn your anonymous web visitors into identifiable customers with Gubagoo and GForces.

 

Key features

  • Fully-managed 24/7 Live Chat service
  • Vehicle Detail Page (VDP) integration
  • SMS integration
  • Integrated reporting and analytics
  • Personalised offers and content
  • Dynamic offers and social toolbar
  • Facebook Messenger integration

Pricing

Full pricing of each service is available on request. To find our more, contact the team on 0121 272 5700 or leave a message using the contact form and one of our team will get back to your shortly.  We look forward to hearing from you.

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