Car Dealer Lead Tracking Software

NetDirector Live Chat

Instant messaging via your dealer website.

NetDirector Live Chat

NetDirector Live Chat provides you with a bespoke instant messaging facility via your website. It makes conversation more convenient for you and your customers, helping you reduce all-important response times and increase conversion to sale.

NetDirector Live Chat can be utilised by staff across your business from sales, aftersales and customer service, or even outsourced to provide additional cover. With the potential for 24/7 availability, you can ensure that your business is always ready to respond on your customer's terms.

About NetDirector Live Chat

Netdirector Live Chat Software


  • Fully integrated with the NetDirector Comms Suite

  • Underpinned by BoldChat technology

  • Configure chat prompts to suit visitor activity

  • Full management and reporting through NetDirector Chat Manager

  • Full reporting – chat times, answer rates, spam and missed chats

  • 24/7 and outsourced options


  • An additional contact method

  • Converse on your customer’s terms as they browse

  • Higher customer satisfaction level than email or phone*

  • Convert more web visitors into leads

  • Outsourced option utilises automotive-specific call centre

  • Capture out-of-hours leads with 24/7 coverage

*73% of consumers were ‘satisfied’ or ‘extremely satisfied’ when using live chat facilities vs. other contact methods. eDigital Research, May 2014

Tim Smith, Group Strategy Director, GForces, 2015

“In our experience, NetDirector Live Chat can deliver around 25% of a dealership’s monthly web leads – and more often than not, these are extremely strong leads. In addition, we regularly see between 15% and 20% of these converted to sale. Full integration into the wider NetDirector Comms Suite, as well as the option to outsource offers insight and convenience in one package.”

Tim Smith, Group Strategy Director, GForces, 2015