Turn customer reviews and feedback
to your advantage.
Complete online reputation management
In an age of instant and easily accessible customer reviews, managing the reputation of your business has never been more important. The monitoring and response service brought to you by GForces, in partnership with Reputology, is the best possible way to turn both negative and positive feedback to your advantage.
Monitor online reviews
The latest research shows how online reviews, and how a business reacts (or does not react) to them can impact online performance and reputation. A survey from Bazzarvoice showed that 70% of respondents would change their view of a brand based upon their response to online commentary from customers.
Using Reputology's automated and customisable dashboard, retailers can, in one place, monitor and collate feedback from Google, Facebook, and specific consumer sites such as Trustpilot.
Analyse and respond
Identifying and analysing trends in reviews is also easy, using Text Analytics. The software can recognise the most frequent causes of positive or negative feedback and help you develop and refine the best possible response to your customer reviews.
In a competitive marketplace, the views of your customers posted online can make a crucial difference. Reputology can therefore be an extremely effective way of increasing website traffic and driving leads, conversions and sales into your business.
Full pricing is available on request. To find our more, call 0844 326 7035 to speak to one of our team today or fill in our online enquiry form below and we'll get back to you shortly.